Training Manager

JOB TITLE : Training Manager
DEPARTMENT : Human Resources
REPORT TO : Director of Human Resources

GENERAL MISSION

Assists the Director of Human Resources in the efficient running of the Training Department Provide high standards of training & development related services to all departments and individual Staffs.

RESPONSIBILITIES AND MEANS

• Set high personal and professional standards for your department by your own performance.
• Conducts Hotel training courses both of General and/or Core Training Program to supports Hotel in their professional development goals.
• Recognize outstanding individual performance in your department and deal with substandard performance fairly, immediately and constructively.
• Know your job and continue your self-development by self-directed learning and participation in company sponsored training programs.
• Identify training needs and prepare the hotel’s annual and monthly training plan.
• Design and implement General Core and Management training programs.
• Monitor departmental training activities and report.
• Coordinate implementation of industrial release/apprenticeship/management development programs.
• Coordinate implementation with Accor Corporate Office for the release / apprenticeship / activities / management development programs.
• Have a good understanding of the hotel’s emergency procedures and ensure implementation of those related to your division when required.
• Supports the implementation of Hotel Values, demonstrating and reinforcing’s Values Characteristics.
• Motivate and lead a team of Departmental Trainers, building rapport, monitoring activities and rewarding performance and activities.

ADMINISTRATIVE RESPONSIBILITIES

• Be aware of training & development material available on the market.
• Prepares and updates the Training Departmental Operations Manual and Training Plan.
• Plan and implement purchase of training & development material in accordance with the budget.
• Ensure the facilities, equipment and offices under your supervision are maintained in excellent condition.
• Understand the policies and procedures pertaining to your department’s operation and work with your direct supervisor to ensure all manuals are up to date.
• Maintain an efficient and effective administrative system in your department.
• Monitor your department’s budget and discuss proactive corrective action with the Director of Human Resources.

TECHNICAL RESPONSIBILITIES

• Give clear, concise directions, provide support and supervise your Staff to ensure that directions are properly executed.
• Seek responsibility and take responsibility for your actions and the actions of those reporting to you.
• Have a good understanding of the motivational climate in the hotel and discuss with the Director of Human Resources pro-active improvement strategies.
• Maximize the use of available technology and systems to get results.
• Conduct daily, concise, well-prepared briefings with your Staff and ensure follow-up.
• Seek communication with guests and keep abreast of their needs and expectations of our service.
• Understand the product image the Company aims to project and ensure that image is reflected in every aspect of the manner in which you manage your department.
• Exercise moral judgment, imagination and courage in the practice of leadership.
• Have a deep understanding of the hotel’s Vision and integrate this into your department’s daily activities.
• To be certified trainer from Accor and conduct training programs roll out from Accor Academies Asia requirement.

COMMERCIAL RESPONSIBILITIES

• Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
• Have an understanding of the hotel’s market segments and their expectations.
• Know your current and potential competitors.
• Ensure all Staff Members under your supervision are scheduled in accordance with business needs.

HUMAN RESPONSIBILITIES

• Establish a climate of motivation and enthusiasm in your department.
• Maintain an open door policy and counsel individual Staff Members when required.
• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Understand the hotel’s general policies & procedures and support your entire department’s activities and your personal actions as a manager.
• Lead or otherwise facilitate the transfer of information regarding priorities, assignments and problem solving at the various briefing sessions each day.
• Get the right people in the right job.
• Constantly seek to develop the expertise of those reporting to you.
• Participate in the organization of Staff social and sports activities.
• Represent the Director of Human Resources in his/her absence.

RELATIONSHIP

• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

GREEN GLOBE RESPONSIBILITY

• Committed to energy consumption
• Committed to promote of saving water consumption
• Committed to promote waste management
• Committed to support of Local Community and Products
• Committed to usage of Eco-friendly chemicals and Cleaning products
• Committed to education of employee by promoting of Green Globe

To be fully conversant with:

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Senses of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision

This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.