Guest Service Agent

Jobs Description:

• To handle both check in and check out of guests and at the same time to maintain a high standard of service of guest expectation.
• To provide a courteous and professional service at all times.
• To carry out any other reasonable duties and responsibilities as assigned.
• The Guest Services Agent must be fully conversant with Novotel Suvarnabhumi Airport Hotel credit policies in regard to credit card procedures, personal check cashing procedures, traveler's check cashing procedures, and Rapid Check-Out procedures.
• Answers inquiries over the telephone and in person pertaining to hotel services and registration of guests, registers and assigns rooms to guests.
• Verify room status from housekeeping's report, "Blocks" and assigns rooms for special request and good attention reservations.
• Post all charges to the room folios as soon as they are received.
• Receive and post to the appropriate folio all cash received in payment of room accounts.
• Properly record and post to the appropriate folio all charge payments of room accounts, this includes both credit card charges and city ledger charges.
• To provides the service for the guests' safety deposit boxes which locate in the safe deposit room in regards to the Safe Deposit procedures

Qualifications:

• Having knowledge of Fidelio PMS System and computer literacy
• Good spoken and written English
• Excellent Communication
• Relevant experience in similar position is an added advantage

Interested and qualified persons, please send us your updated resume with details of qualification, experience, a recent photo and stating your present and expected salary.